Return policy

Thank you for shopping with SEMIACK.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Window

We accept return requests within 30 days after the order is delivered.

To be eligible for a return, the item must be:

Unworn
Unused
Unwashed
Undamaged
In its original condition
With original tags and packaging, if applicable

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items may not be eligible for return:

Items marked as final sale
Gift cards
Items that have been worn, washed, altered, damaged, or used
Items returned without approval
Items missing original tags or packaging, where applicable
Personalized or customized items, if applicable

If an item is not eligible for return, this will be stated on the product page or during the return review process.

How to Request a Return

To request a return, please contact us at:

help@xmsy-aftersales.info

Please include:

Your order number
The email address used at checkout
The item you want to return
The reason for return
Photos of the item if it is defective, damaged, or incorrect

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

If the return is caused by our mistake, we will provide further instructions and may cover the return shipping cost or offer another suitable solution.

Original shipping fees are non-refundable unless required by law or unless the return is due to our error.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund processing time is usually 5–10 business days after approval, depending on your bank or payment provider.

Exchanges

If you need a different size, color, or item, please contact us at help@xmsy-aftersales.info.

Exchange availability depends on current stock. If the requested item is unavailable, we may offer a refund or another suitable solution.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at help@xmsy-aftersales.info.

Please include your order number and clear photos of the issue so we can review the case and provide a suitable solution.

Return Address

Please contact us before returning any item.

The correct return address and return instructions will be provided after your return request is approved.

Please do not return items to the sender address on the package, as it may not be the correct return facility.

Contact

For return and refund questions, please contact:

SEMIACK Customer Service
Email: help@xmsy-aftersales.info
Website: https://semiack.com