Shipping policy

Thank you for shopping with SEMIACK.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://semiack.com.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing time may be longer during weekends, public holidays, peak seasons, promotional periods, or periods of high order volume.

After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

Shipping Destinations

We ship to the countries and regions available at checkout.

Available shipping destinations may vary depending on the product, shipping carrier, and delivery location.

If your country or region is not available during checkout, we may not currently ship to your location.

Estimated Delivery Time

Estimated delivery time depends on the destination country, shipping method, customs processing, and local carrier service.

Estimated delivery time is usually:

United States: 7–15 business days
Canada: 10–20 business days
United Kingdom: 10–20 business days
Australia: 10–20 business days
Other international destinations: 10–25 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, holidays, weather, carrier issues, incorrect addresses, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Free shipping may be available when your order meets the free shipping threshold shown on the website or during checkout.

The final shipping cost will always be displayed before you complete your order.

Order Tracking

Once your order ships, tracking information will be sent to the email address used at checkout if tracking is available.

Please allow several business days for tracking information to update after the package has been shipped.

If your tracking information has not updated for an extended period, please contact us at help@xmsy-aftersales.info with your order number.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at help@xmsy-aftersales.info.

We cannot guarantee that the address can be changed after an order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address, additional shipping fees may apply.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may be charged by the destination country or region.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

Lost or Delayed Packages

If your package appears to be delayed, please contact us at help@xmsy-aftersales.info.

We will help check the tracking status and provide assistance where possible.

If a package is confirmed lost by the shipping carrier, we will review the case and may offer a replacement, refund, or other suitable solution according to the situation.

Contact

For shipping questions, please contact:

SEMIACK Customer Service
Email: help@xmsy-aftersales.info
Website: https://semiack.com